Here’s a great talk about communication and the importance of good conversations.
Needing to disagree can be so difficult that people choose silence instead of speaking out. Learning how to successfully engage people and bring out points of agreement and disagreement is easy with Fluency Speak.
Old-school harassment trainings don’t work. To be effective, trainings have to address changes at the behavioral level.
Customer behavior is a mixed bag. No matter what they get, employees need to know how to handle every scenario.
