Use Cases

Crisis Communication Skills Have Never Been More Vital

Navigating a company crisis requires employees to have specific communication skills that enable them to both protect the brand and empathize with customers. These skills largely determine whether a business will recover from a crisis.

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Use Cases
Preventing Harassment — Go Beyond One-Time Trainings

Old-school harassment trainings don’t work. To be effective, trainings have to address changes at the behavioral level.

Preventing Harassment

Use Cases
Make Onboarding More Engaging to Keep New Hires

Onboarding is often a make-or-break moment for a new employee. Use Fluency Speak to make it engaging and ongoing to keep your new hires long term.

Onboarding

Use Cases
Sharpen Communication Skills for the Best Customer Experience

Customer behavior is a mixed bag. No matter what they get, employees need to know how to handle every scenario.

Communication Skills Customer Experience Customer Service

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