Sharpen Communication Skills for the Best Customer Experience
Customer behavior is a mixed bag. No matter what they get, employees need to know how to handle every scenario.
Here’s a great talk about communication and the importance of good conversations.
Customer behavior is a mixed bag. No matter what they get, employees need to know how to handle every scenario.
In this TED talk, Uri Hasson(Princeton Neuroscience Institute) pulls back the curtain on what happens in the brain of a person telling a story and in the brain of a person listening to the same story. He and his team have used fMRI to measure what happens when a person tells a story and what happens when a person listens to that same story.
For Better or Worse, How Well You Speak Determines Your Success